1. Are all products sold by eROCS original?

Yes. eROCS only sells 100% authentic products from trusted local and international brands.

2. Do the products come with a warranty?

Yes. Most branded gadgets come with the official manufacturer’s warranty (usually 6–12 months, depending on the brand). Warranty details are mentioned on the product page.

3. How do I claim warranty service?

Warranty service is provided by the brand’s authorized service centers. To claim, you must show your eROCS purchase invoice. Our support team can guide you through the process.

4. Can I return or replace a product?

Yes. Products can be returned or replaced within 3 days of delivery if they are unused, unopened, and in original condition. Please check our Refund & Returns Policy for details.

5. What if I receive a wrong or damaged product?

If you receive a wrong or damaged product, please contact us immediately with photos/videos. We will arrange a replacement or refund as per our policy.

6. Do you offer Cash on Delivery (COD)?

Yes. eROCS offers Cash on Delivery along with secure online payment options for your convenience.

7. How long does delivery take?

Delivery usually takes 2–5 working days within Bangladesh, depending on stock and location.

8. Do you deliver internationally?

Currently, eROCS delivers within Bangladesh only. For special requirements, you may contact our support team.

9. Can I track my order?

Yes. Once your order is shipped, you will receive an SMS/email with tracking details from our delivery partner.

10. Do you sell accessories (chargers, straps, cables, etc.)?

Yes. We provide original accessories for selected gadgets. Availability depends on the brand and product category.

11. What if my gadget has a software issue?

Most software or app-related issues can be fixed through updates. If problems persist, please visit the brand’s authorized service center under warranty.

12. How can I contact eROCS?

You can reach us through:
📧 Email: [email protected]